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Ascentiant Business Solutions

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Job openings for technical support engineer in hyderabad

Technical Support Engineer

Hyderabad



To provide end to end technical support for Indian Customers through calls.
• Knowledge of OS (XP, Win 8, Win 10) & Standard Application
• Knowledge of hardware troubleshooting, installation, configuration.
• Knowledge of desktop operating systems and Microsoft office products (MS office 2007,
2010, 2013).
• Basic Networking knowledge.
• Address user tickets regarding hardware, software and networking.
• Properly escalate and follow up unresolved issues to appropriate internal teams.
• Ensure all issues are properly logged.
Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.

Experience 0 - 2 Years
Salary 1 Lac 25 Thousand To 2 Lac 75 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Other Bachelor Degree
Key Skills Networking Desktop Support Service Desk Technical Analysis Technical support Engineer Technical Support Customer Care Customer Support Customer Service Technical Consultant

About Company

Contact Person Mounika
Address Prajay Water Front CityPlot: 516/517, Flat 202,Near Honey Burg ResortGenome Valley Road, Shameerpet
Mobile 8466051917
Email ID bdm@ascentiantbizsol.com