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To provide end to end technical support for Indian Customers through calls.
• Knowledge of OS (XP, Win 8, Win 10) & Standard Application
• Knowledge of hardware troubleshooting, installation, configuration.
• Knowledge of desktop operating systems and Microsoft office products (MS office 2007,
• Basic Networking knowledge.
• Address user tickets regarding hardware, software and networking.
• Properly escalate and follow up unresolved issues to appropriate internal teams.
• Ensure all issues are properly logged.
Roles & Responsibilities:
1) Assist & respond to technical and customer queries.
2) Ensure all contacts are documented using the tracking tool.
3) Ensure customers are satisfied with services offered.
|Experience||0 - 2 Years|
|Salary||1 Lac 25 Thousand To 2 Lac 75 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Other Bachelor Degree|
|Key Skills||Networking Desktop Support Service Desk Technical Analysis Technical support Engineer Technical Support Customer Care Customer Support Customer Service Technical Consultant|
|Address||Prajay Water Front CityPlot: 516/517, Flat 202,Near Honey Burg ResortGenome Valley Road, Shameerpet|